FOR EMPLOYEES & INDIVIDUALS

Independent Advice | Real Solutions

• Full advice process:

  • Ascertaining member needs

  • Matching appropriate cover based on affordability

  • Empowering to take responsibility for their own health

  • Advising on complimentary products e.g. top up insurance

  • Assisting with supplementary products via our specialist partners e.g. short term insurance

• Dealing with escalated issues that cannot be resolved via the normal channels:

  • Claims

  • Ex Gratia awards

  • Complaints

• Annual review:

  • Explanation of changes to the scheme

  • Consultations to review needs (if required)

  • Ad-hoc communication