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Independent Advice | Real Solutions

  • Full advice process:

    • Ascertaining member needs

    • Matching appropriate cover based on affordability

    • Empowering to take responsibility for their own health

    • Advising on complimentary products e.g. top up insurance

    • Assisting with supplementary products via our specialist partners e.g. short term insurance

  • Dealing with escalated issues that cannot be resolved via the normal channels:

    • Claims

    • Ex Gratia awards

    • Complaints

  • Annual review:

    • Explanation of changes to the scheme

    • Consultations to review needs (if required)

    • Ad-hoc communication

Business Meeting
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